Client Feedback

As part of our own process of evaluation and feedback, we always ask our clients for written feedback on the services we have provided for them.  Here is a small selection of their comments:

Recommendations for Michael Guthrie:

“I first worked with Michael in 2008 when I engaged him to Project Manage a significant change agenda within our Merchandising Team. During this project I found Michael to be extremely personable, build excellent business relationships and demonstrate excellent project management skills. Further to the delivery of excellent results on this project I engaged Michael to deliver a suite of Learning & Development programs focused around Project Management and Innovation. I enjoyed my interactions working with Michael at Createx and would have no hesitation in working with Michael in the future.” May 26, 2010

Top qualities: Personable, Expert, Good Value

Kirsty Lynagh,

People Development Manager

Super Cheap Auto Group

“When engaging a consultant I measure them by some key criteria: ability to get “under the skin” of the business quickly; ability to engage key stakeholders immediately; ability to advise on deliverables beyond those identified by us. Michael is one of those consultants that ticks ALL of the boxes and does so in a most engaging manner. Michael’s vast array of business experience makes him an invaluable asset and one of those rare “generalist specialists” that can add value to a broad array of business issues, processes, facilitation and projects. A rare find, and a genuine values-based individual that is a pleasure to work with and beside.” November 30, 2008

Top qualities: Great Results, Expert, High Integrity

Peter Ryan

People Engagement Manager

Super Cheap Auto Group.

“Michael carried out a very effective commercial analysis for us of opportunities to improve the operational ways of working and performance of our business in our Moet Hennessy Diageo Japan joint – venture. Michael’s success in this work were the fruit of a combination of (1) his commercial nous and nose for the issues, (2) his strategic capabilities, and (3) his team-minded, open and positive personality. These aspects all combined together mean that he is able to make recommendations to clients which have real edge and bite, but without alienating team members. I really believe that Michael knows there is no “I” in team, and he really lives that. We will work together again , I am sure” October 9, 2007

Paul Gribbell,  Managing Director, Diageo – Japan

Comments about Michael’s programs:

Project Management program

• “This is a very knowledgeable and in depth overview of project planning and I think it is great for the business”.
• “This course will open your eyes to what level of planning and effort needs to go into a project for it to be successful.”
• “The program was very useful in covering all aspects of Project Management and caters for all levels and skills”.

Innovation Development program

• “With our F11 initiatives being thought about now I intend to use this to help me work through my ideas with my two assistants.”
• “The most useful thing I learned was to think outside the square and don’t discount the power of a brainstorm! Also great to have cross-brand discussions, sometimes, they’ve lived your problem and can help with a solution or fresh perspective.”
• “Loved the course.”
• “When is the next one?”
• “This was probably the best session I had attended. Being able to openly communicate where the road blocks are in our business and have people openly listen and give feedback about this was extremely valuable.  I’m hoping this is the sign of things to come with being able to work as a team between departments and brands rather then being so us and them as it is today.
• “It was great to get out of the office and spend time with like minded people in order to try and achieve common future goals.”